New online gambling regulations in Curacao in 2026
The Curacao Gaming Authority (CGA) published a new bulletin announcing significant changes to online gambling regulation. The new rules aim to increase transparency, strengthen oversight of company owners, and protect players. These steps are a logical continuation of the reforms initiated after the updated National Gaming Act (LOK) came into force.
Tighter Oversight of Licensees
One of the key innovations was the "Change of Control of a Licensee" regulation. Previously, checks during a change of ownership of an online casino were minimal, creating risks for market participants. Now, any changes to the ownership structure, including the addition or change of ultimate beneficial owners (UBOs) and qualified stakeholders, can only be carried out with written approval from the CGA.
The same applies to changes in full-time directors: any management reorganization must be approved by the regulator. These measures should reduce the likelihood of abuse and increase trust in Curacao licenses.
New Player Complaint System
The second major change concerns user protection. The CGA is introducing a mandatory, transparent, and free complaints procedure for players. Operators are required to provide a clear process for communicating with customers and adhere to deadlines for handling complaints:
- Complaints related to responsible gaming are processed within 5 working days;
- Other complaints are processed within 4 weeks, with the possibility of a one-time extension.
Players will be able to file complaints for six months after the incident. Additionally, players can now access a free independent dispute resolution service for online casinos. Each provider is required to partner with at least one CGA-approved independent dispute resolution service, and the operator bears the costs of resolving disputes.
Strict Requirements for ADR Providers
As independent alternative dispute resolution (ADR) bodies become a key element of regulation, the CGA imposes stringent requirements on them:
- At least one lawyer or former lawyer must be included on the panel,
- At least three experienced mediators specializing in iGaming must be present,
- Absence of any ties to operators,
- Complete independence and transparency of decisions,
- Resolving each case within 90 days.
These measures are intended to improve the quality of dispute resolution and strengthen the regulator's international reputation.
With these new rules, Curaçao is taking a step toward more stringent, transparent, and responsible regulation of the online gambling market. If you need assistance with Curaçao licenses or interacting with the regulator, the IT-OFFSHORE team is here to help you every step of the way.
